Refund and Return - Step by Step

ZENSHOP allows you to request a refund if the purchased item does not fit or if there is an issue with the product. Below is a step-by-step guide on how to proceed with the refund process.

**Step 1: Log in**

First, log in to the ZENSHOP website. Logging into your account makes it easier to manage your order history and refund requests.

**Step 2: Check Order History**

Once logged in, go to the My Account page and check your order history. Find the order history for the item you want to request a refund for.

**Step 3: Select Return/Refund Request**

From the order history, select the option for return/refund request. Choosing to return the item for a refund will initiate the process.

**Step 4: Enter Return Details**

Enter details such as the reason for the return and the preferred refund method. Providing accurate information helps expedite the process.

**Step 5: Print Return Label**

Print the return label provided by ZENSHOP. You can use this label to return the item. Make sure to carefully follow the instructions regarding the return address and shipping method.

**Step 6: Return the Item**

Attach the return label to the outside of the package and return the item following the provided instructions. Ensure that the item is in its original condition when returning it.

**Step 7: Refund Processing**

Once ZENSHOP receives the returned item and processes the return, the refund will be issued. It may take several days for the refund to be completed, so please be patient.

You will receive an email notification once the refund process is initiated. Below are the estimated processing times for different refund methods:

Bank Transfer: Within 1 week (excluding a fee of 660 yen)
Cash on Delivery: Within 1 week (excluding a fee of 660 yen)
Debit Card: Varies by card issuer (typically 1-2 months)
Credit Card: Varies by card issuer (typically 1 month)
Payment via Points: Refunded in ZENSHOP points

Please note: The provided information is subject to change and may vary depending on ZENSHOP's policies and procedures.